Warranty & Faulty Products

Warranty & Faulty Products

Legal Warranty

At Brit Trend, all products are covered by the UK Consumer Rights Act 2015 and the EU Directive on Consumer Sales, which guarantee that products must be:

  • As described

  • Of satisfactory quality

  • Fit for purpose

This means that all items you purchase from us include a 24-month legal warranty against manufacturing defects.

Faulty or Defective Products

If you receive an item that is faulty, damaged, or not as described:

  1. Contact us within 7 days of delivery with your order number and photos of the product.

  2. We will arrange for a replacement, repair, or full refund at no extra cost.

  3. For defective products, return shipping is always free.

Warranty Exclusions

The warranty does not cover issues caused by:

  • Normal wear and tear

  • Misuse, improper handling, or lack of proper care

  • Accidental damage

  • Unauthorised repairs or modifications

How to Make a Warranty Claim

  1. Contact Support: Email us at support@brittrend.com with details of the defect.

  2. Provide Proof: Please attach photos or videos showing the issue.

  3. Return Instructions: Our team will send you a prepaid return label if the claim is approved.

  4. Resolution: We will repair, replace, or refund your item within a reasonable timeframe.

Contact Information

Store Name: Brit Trend
Address: 14 Holmsley Close, New Malden, KT3 6AJ, United Kingdom
Email: support@brittrend.com
Phone: +44 20 7659 4500

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)