Frequently Asked Questions (FAQ)

Orders & Payments

Q: How can I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Q: Is my payment secure?
A: Yes. All transactions are encrypted and processed through trusted payment gateways to ensure your information is safe.

Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, all orders within the United Kingdom include free standard shipping, with no minimum purchase required.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days and usually delivered within 4–7 business days.

Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a confirmation email with your tracking number.

Returns & Refunds

Q: What is your return policy?
A: You have 30 days from the delivery date to return your items, provided they are unused, in original condition, and with all packaging.

Q: Do I have to pay for return shipping?
A: Returns for defective or incorrect products are free. For returns due to change of mind, return shipping costs are the customer’s responsibility.

Q: How long does it take to get a refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Products

Q: Are your products genuine?
A: Yes. All our products are carefully sourced from trusted suppliers to ensure authenticity and quality.

Q: What if the product I want is out of stock?
A: You can subscribe to our newsletter or contact us, and we will notify you when the product becomes available again.

Customer Support

Q: How can I contact Brit Trend?
A:

• Email: support@brittrend.com

• Phone: +44 20 7659 4500

• Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We aim to reply to all enquiries within 1–2 business days.